At Sixteen Hospitality, we're passionate about helping hospitality businesses transform the way they operate. We do this by implementing a suite of integrated technology solutions that work seamlessly within their day-to-day operations, improving efficiency, enhancing the guest experience, and driving business growth.

We're looking for an Implementation Specialist to join the Sixteen Hospitality team. This is a rewarding, client-facing role where you'll transform new customers into confident, successful users of our hospitality technology.

You'll own the implementation process from kick-off to launch, taking the time to understand each business, configure their POS and restaurant management systems, deliver engaging training, and ensure every solution is tailored for success. You'll play a key role in helping restaurants streamline operations and unlock the full potential of our products.

This is a hybrid position, combining office work, on-site client visits, and the flexibility to work remotely.

Key Responsibilities:

• Take ownership of client implementation projects from onboarding through to a successful launch.

• Configure, customise, and deploy our hospitality technology solutions to meet each client's operational requirements.

• Set up menus, integrations, and system configurations to ensure an efficient and seamless user experience.

• Deliver hands-on, on-site training to client teams, equipping them with the knowledge and confidence to use the system effectively.

• Provide post-launch support, ensuring a smooth transition and resolving any implementation-related queries.

• Build strong relationships with clients by delivering an exceptional onboarding and implementation experience.

• Complete a structured handover to the Customer Support team, ensuring ongoing support is seamless once implementation is complete.

What we're looking for

• Experience working in a hospitality environment, such as restaurants, hotels, bars, cafés, or similar venues.

• Knowledge implementing, configuring, or deploying software systems is an advantage.

• Excellent organisational and time management skills, with the ability to manage multiple projects and meet deadlines independently.

• A proactive, solutions-focused mindset with strong problem-solving skills.

• Strong communication and interpersonal skills, with confidence in delivering training and building relationships with clients.

• A genuine passion for hospitality and technology, with a desire to help clients get the most from our solutions.

• A self-motivated and results-driven approach, taking ownership of projects from start to finish.

This role is ideal for a junior or mid-level professional looking to build a career at the intersection of hospitality and technology. If you enjoy working with people, solving problems, and seeing projects through to a successful launch, we'd love to hear from you.

What We Offer

• Annual gross salary of €28,000 – €35,000, depending on experience

• Comprehensive training

• Health insurance

• Second pillar pension plan

• Hybrid working arrangement

• A collaborative, values-driven team

• Monthly team activities

The opportunity to grow with a company at the forefront of hospitality technology

Our team lives by four core values:

• We are humble yet hungry to grow

• We are always ready to help

• We take ownership and persevere

• We think critically to solve problems